Measuring Your Customer Satisfaction
The Mystery guest service, sets a measure for your customer satisfaction and your offering quality.This translates into an optimal return while continuously identifying your service quality
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Mystery guest will impact your hotel return and profitability by :
Our Coverage
If you are a booming hotel business in the KSA or UAE, our Mystery guest is an exceptional service that supports you anywhere you're based, be it in Riyadh, Dubai, Abu Dhabi, Jedda, Ajman, etc. We mobilise our teams swiftly and methodically and provide you with our findings within couple of weeks. Our secret guests are always mobilised and pending hotel availability, can swiftly be on the ground.
Our Reporting
Our report is both quantitative and qualitative. We use upwards 300 touch points and have our internal, well tested, Rating and Scoring methodology. You will also have access to a rich portal that includes all fine grained reports, charts, evaluations of the different sections of your property, testimonials, as well as comparison with historical surveys.
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