Mystery Shopping Services
Camille Beyrouthy

2022-05-07 08:26:43+00:00

Mystery Shopping is a crucial service for every customer facing business. To continuously improve services and keep your customer satisfied in a competitive market, you need a stable, research oriented feedback from a third party independent assessor. For businesses in the KSA and UAE, Mystery Shopping gives you an independant tailor-made view from the eyes of your customers.it can also help in giving you proper actionable data so you can improve your services and expand you policies and procedures.
As a business owner or manager, what's constantly on your mind : is your present team delivering, a unique customer experience at every touchpoint of your specific business. This customer experience and profitability correlation is very profound. Even in the presence of well though after product, you would need a service that gets your client coming back. Typically, firms lose approximately 8-10% of their customers per year, and research is finding that new customers can be up to five times more expensive than looking after those who you already do business with. Consequently , a roughly 2% increase in customer retention can have the same effect on profits as cutting costs by 10%.

 More so, when your business/shop/store runs both an online as well as a brick and mortar presence, the customer experience gauge gets a whole lot more complicated and and the social media platforms monitoring becomes as important as the customer service. At avalanche we have a team of dedicated professionals seasoned in digital marketing that can track the communication on social media platforms. we provide our customer with a portal that reports all reviews, posts , relevant feeds that we collect from various sources.

Relevant items
we seek to dissect and understand the following :
  • The behavior of customers
  • The development of the Market
  • The disruptors of Market
  • The number of competitors present
  • The Regulatory Development

 Finally, Avalanche can provide you with the whole set of services and tools so as to get your customers coming back. And if you want to unlock the revenue and profit potential within your customer base, it pays to look after and retain them for as long as you can.

You can read more about our services and methodology here