Mystery Shopping is a crucial service for every customer facing business. To continuously improve services and keep your customer satisfied in a competitive market, you need a stable, research oriented feedback from a third party independent assessor. For businesses in the KSA and UAE, Mystery Shopping gives you an independant tailor-made view from the eyes of your customers.it can also help in giving you proper actionable data so you can improve your services and expand you policies and procedures.

Approach

As a business owner or manager, what's constantly on your mind : is your present team delivering, a unique customer experience at every touchpoint of your specific business. This customer experience and profitability correlation is very profound. Even in the presence of well though after product, you would need a service that gets your client coming back. Typically, firms lose approximately 8-10% of their customers per year, and research is finding that new customers can be up to five times more expensive than looking after those who you already do business with. Consequently , a roughly 2% increase in customer retention can have the same effect on profits as cutting costs by 10%.