Product Outline

Customer satisfaction in five-star luxury property is paramount for future profitability. Hotel managers strive to keep the services running smoothly through experience and general HORECA standard policies and procedures. They, however, rarely properly evaluate client experience and customer satisfaction, for various reasons: subjectivity of client reviews and review portals, booking patterns (returning customers not always an indicator of brand loyalty etc.), customer surveys not always objectively filled.
More so, there is no single known luxury hotel benchmarks across different regions, meaning hotel managers cannot always compare their property performance to any well known standardised property, and at best, any comparative approach generally ends up either biased, or not necessarily relevant to services in a specific region. The idiosyncrasies of a specific market dictates sometimes the nature of services that are generally offered.

Our methodology to properly gauge the property of your services and the satisfaction of your customers is laid down in this case study. we provide an in depth look into our approach and detail our ways of providing both a qualitative and quantitative evaluation of the your property and offered services.

Having a clear measure will have a considerable impact on increased sales, boosted productivity, and more importantly customer satisfaction, in addition to employee engagement. Our proprietary platform analytics in at the core of our consultancy services.

When your approach is customer centric, everyone's a winner!

We will shed light on the flexibility and creativity of our mystery guest service. With a rich multimedia support, recording and videos (optional and based on approval) , you get an accurate view of the services your customers are experiencing, their complains, their feel of the space and service. Additionally, and more importantly, we monitor social media impact, check your competitors' pricing strategies, and benchmark how your product are presented and priced. our online portal monitoring tools provide you ways to respond to critical online reviews, track your business's performance, continuously promote service standards to your staff, and study your products successful launches.